Vote count:. No votes so far! Be the first to rate this post. Table of Contents What is a fishbone diagram? How to use the Fishbone Diagram? Determine the problem: Major factors involved: Determine the potential reasons: Evaluate the diagram: Uses of the Fishbone diagram: Some tips for using the Fishbone Diagram: Conclusion:.
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When a cause and effect diagram is used to represent causality , then the primary and secondary branches taken on very specific meanings:. A Primary Cause is one that could lead directly to the effect.
For example, a light bulb that burns out pre-maturely the effect might be caused by a sudden jarring motion such as dropping , which might be listed under the category People if it was associated with handling by a person as opposed to machine handling. A Secondary Cause is a cause that could lead to a Primary Cause, but does not directly cause the end effect.
For example, the cause slippery hands doesn't make the bulb burn out, but it could lead to the light bulb being dropped. So slippery hands would be listed as a secondary cause under dropping. When a fishbone diagram is used for simply categorizing possible causes, then instead of listing Dropping in the place of a primary cause, it might be listed under the sub-category Improper Handling , with Dropping and Throwing as different causes that fit under that sub-category. The following example shows the sub-categories highlighted.
A tree diagram , probability tree , or root cause analysis is geared more towards thinking in terms of causality, while using a fishbone diagram tends to make people think in terms of categorization. Using the fish bone diagram loosely may result in a combination of the two approaches as the group oscillates between categorizing different causes and asking "Why?
Although I've never seen any reference for this technique, I use the following rule to distinguish between categorization vs. Just as the main categories Equipment, People, etc.
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