There is no other backup software installed on the machine just Dantz Retrospect 6. The cuurent Seagte drivers are installed. The drive shows up in Windows XP device manager and Seagate Diagnostics reads and writes the drive with no problem. The only software having a problem is Dantz. This device worked on this machine with Retrospect 6. What would trying another machine do for me?
I still need a solution to this problem!!! I don't want to pay for an update to Retrospect Pro 6. Have you uninstalled the Seagate software? Uninstall any other backup software that is installed. Quit and relaunch. ASPI has been installed and verified. There is no other tape backup software installed on this PC. It still doesn't recognize the tape drive is there. I'm not going away until this problem with "your" software is resolved.
I paid good money for backup software that states it runs on Seagate USB tape drives and it doesn't even know the device exits. I either want the problem resolved or my money back for the upgrade. In a situation like this, it is often more efficient to call tech support and open a support incident. It allows us to take a more step by step approach, including collecting screenshots, viewing logs and learning more about your configuration so we can identify the cause of this problem.
Chances are the issue can be resolved quickly with a phone call although we won't know for sure until we dig deep into the problem.
That's what I was told it would cost to open an incident. If I'm correct I've been speaking to Tech Support on the phone as well as trying to get answers here on the forum. And Customer Service puts me through to Tech Support each time I call so far because it's the same "incident" I'm still trying to get the dang thing to work! Just give your customer number when you call.
Retrospect ships with verification on and compression off. You can, however, configure your backups for speed or accuracy, whichever matters most. Retrospect's help file is well organized and allows searches of relevant keywords, such as compression above. The Good Restores files and system settings to a specific date; thorough data-integrity verification during backups; supports tape drives and CD and DVD writers. Slower than many lower-end backup programs; interface is confusing at times.
Sign In. Learn more. Why Retrospect. Ransomware Protection Learn more. Data Protection Learn more. Disaster Recovery Learn more. Meet the businesses that trust Retrospect Backup with their data. Easy to use, cross platform backup and synchronisation at a sensible price point. The system was highly reliable.
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