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Was this information helpful? Yes No. Thank you! I wanted to know how a group of scammers half a world away convinced random and often tech-illiterate people to do things like run the built-in Windows Event Viewer, then connect to a website, download software, and install it together, no easy feat for many mainstream users. I wanted to know just how the scammers eventually convinced their marks to open up remote control of their PCs to strangers who had just called them on the telephone.
So I played along—which was difficult without a Windows PC in my office. To buy time, I told the scammer that I was waiting for my nonexistent computer to "boot up," then sent a furious blast of instant messages to Brodkin, asking him to do whatever the scammer told me to do and report back on the results. Luckily he was at his computer and immediately agreed—and we were off. The scammer got right to it, as though it were a common thing for unknown callers to have me start rooting around inside my computer.
I was immediately ordered to go to the Windows Start menu, then to right-click on "Computer. Furious typing followed, which must have been plainly audible, as I passed the instructions to Brodkin. Who knows what the scammer thought of this. It must have been clear that at the very least I was a serious incompetent who, when ordered to click some simple mouse buttons, instead began typing the Great American Novel.
Yet my scammer showed a patience I had not expected. The scammer explained it all again. I was to right-click on Computer and tell him what I saw. I began to wonder just how long he would stay on the line without me providing a response when Brodkin got the VM running and typed back the correct responses.
I passed them along. I was told to double-click Manage, then to select the Event Viewer from the Computer Management window that appeared.
I knew already a key part of the scam involved showing people innocent error messages in the Windows Event Viewer, then trying to convince them these were caused by a virus. So I decided to guess what I should be seeing—and I got it wrong. Brodkin came through with the answers. You have to double left click on Applications, OK? And now what can you see from your computer screen? Because my scammer appeared to be a man of infinite patience, I simply waited ten seconds in silence and then repeated stupidly, "What can I see?
These are the error messages which we get through your computer by date and time. This is the application part of your computer, OK? Let me check the system part of your computer, OK? Look at the right hand side—there's an option for Filter Current Log. Can you see Filter Current Log? And there's a new box that came on your screen, and you have to check mark the options 'critical warning' and 'error. Yes No. Thank you! Any more feedback? The more you tell us the more we can help.
Can you help us improve? Resolved my issue. Clear instructions. Easy to follow. No jargon. Pictures helped. Didn't match my screen. Yes No. Thank you! Any more feedback? The more you tell us the more we can help. Can you help us improve? Resolved my issue. Clear instructions. Easy to follow. No jargon. Pictures helped. Didn't match my screen. Incorrect instructions. Too technical.
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